NFLShop Reviews

NFL Shop sent me the wrong item that I ordered four times! I ordered a Mitchell and Ness Reggie White jersey in green that was displayed on the website, but I got the white one four times in a row.

The chat option on the website didn't help solve the issue, I just got a lot of automated messages and the runaround when I was talking to a live agent that I got the wrong item due to a "system error" and the guarantee that it would not happen again after the second attempt. One agent was persistent that they had the green colored one in stock, but wasn't able to provide any proof or physically see the item and I was transferred to different chats to other departments. I also spoke to an agent on the phone and there were no answers or clarity either.

It looks like they finally updated the image to a white colored one now, but it took long enough for them to do so for others to also purchase the wrong item. They apologized and kept sending me vouchers for a discount on my next purchase, but I will never purchase anything again from NFL shop, just a terrible and upsetting experience all around.

I had purchased a jersey for my husband as a surprise for the Seahawks game on the 13th. I paid extra shipping to insure it was here on time. I received it on time just to find out it's the next size down. I contacted customer service and got ghosted during the first attempt. I waited until the next day and reached out again. The customer service lady was excellent and sent me a replacement Jersey right away and refunded the extra shipping and handling. I received the new Jersey yesterday and ‍ even though the packaging, label and white tag on the Jersey states 3xl, the actual Jersey was still a 2xl! How does a company mess up twice back to back. They should have been more assertive and took extra steps to make sure the second attempt was up to customers standards. I contacted customer service today and the best they could do for me was refund me, send me a return label and would be up to me to re start the ordering process. I am highly unsatisfied that after a couple weeks I've had to deal with this unnecessary headache and this back and fourth and come out empty handed. I am not pleased and I will not be ordering through your company again.

What I received wasn't what I ordered originally, so I reached out to customer service. Matthew was extremely helpful and had great communication about getting my correct ordered shipped to me.

Clearly the ratings for the NFL Shop are abysmal, and there's really no reason for the NFL to change. Why would you when you control the official NFL jersey market?

I ordered a Broncos jersey 3 weeks ago and it was supposed to be delivered over a week ago, but when I would check the status online it was only saying "Processing..." The status never changed so I engaged with the chat support. After an hour I was finally informed that I should call the customer service number. Okay, so I give them a ring and I'm immediately told that the order has been cancelled. In real-time I went to the nflshop portal to resend my confirmation notice, and the email still said "In Progress." The customer service agent needed to speak with their manager, and after being on hold for a bit was told "the order was cancelled on our side, however you can go ahead and re-order the jersey."

That isn't unhelpful. My size was no longer available, and further I'm shocked that there was no apology at all. No "we apologize for not letting you know we cancelled your order," or "we'll expedite a shipment for you immediately." These are the types of actions that demonstrate a company's customercentricity, which is complete absent here.

It has been over 2 weeks since I ordered a couple of t-shirts from the website. There was no mention of delays or anything else. From the tracking information I can't see if it has shipped, is in transit or anything else.

I have purchased from this site before with no problems. What has happened to cause this?

Updated Review...Sept. 16, 2022
I have since been contacted by this merchant and they apologized for the delay in shipping. Apparently one of the items was out of stock. They promptly took care of things and I am grateful for their reply and handling.

Matthew was very helpful and responsive. Overall very satisfied

This company has the worst customer service in the world. I ordered a LA Chargers alternative Justin Herbert Jersey in July. I received the jersey just fine, but when I opened it, it wasn't even the jersey I ordered. Since then I have sent numerous emails to their customer service department (trying both by live chat and to to their support email - no response from either, not one). Does anyone actually work at this company, or do they only respond to messages that they want to? I was told I could get a full refund and that a prepaid label would be sent to me so I can send it back for the full amount. I want a return label sent to me immediately. I really hope that some actually sees this and can help me out. This experience has already been horrible, don't make it any worse!

I ordered a pair of M shorts, I instead received a 4XL tank top. Contact customer service and now the shorts are out of stock. In order to get a refund I have to use my supplies (printer ink, tape, packaging) to mail them back their mistake and take time out of my day just to get my money back. So I ended up without the item I paid for but instead will lose out on time and supplies to end up with nothing. What an enjoyable experience.

Mrs Angelia Was outstanding! And very professional she was very pleasant to speak, her outstanding work really made me at ease knowing she was fully equipped to handle this issue overall. I will rate her performance as excellent we need more people like this Angelia in the world you rock!

Matthew was the best and helped out so much! Very thankful how quick he was to respond and correct the situation 10/10 Customer Service.